Customer Service

American AED is committed to 100% customer satisfaction. Our team of experienced customer service representatives is committed to providing the best possible service to our clients. Whether you are a new AED user and need assistance in choosing the right AED to buy or you have questions on how to properly operate your AED unit, an American AED customer service representative is happy to assist you with all your AED needs. Our team of dedicated customer service representatives are available Monday through Friday 9:00AM to 5:00PM EST to answer any questions or concerns about your AED.

Technical Support

If issues arise, rest assured American AED is ready to provide expert help with all your AED technical needs. We are committed to providing customers unparalleled technical support and troubleshooting. Our support team takes pride in providing our customers with unmatched quality service. Our highly skilled support team is ready to offer expert assistance in resolving any technical or mechanical issues that arise with your AED. Our technicians are more than happy to answer any questions you may have about your AED or accessories.

100% Satisfaction and Money Back Guarantee

We believe in complete customer satisfaction. American AED offers a “30 day money back guarantee” on all purchases less S&H. We guarantee that you’re getting the best deal anywhere. If you find the same product advertised anywhere else at a lower price, we’ll match or beat it. Just let us know where you’ve seen it. From our many years of experience and success in the AED industry, we can offer you the very best products and will never be beat on price. We want to make you happy and serve you the best way we can. Please let us know how we can continue to do that.

Return Policy

If you’re not satisfied with your purchase, you can simply ask for a refund or exchange, period. We believe in complete 100% customer satisfaction. American AED offers a “30 day money back guarantee” on all purchases made from American AED less shipping and handling incurred. All goods must be in new condition or a restocking fee of 15% of the value will be assessed. Before we accept a return you must contact us to obtain a Return Merchandise Authorization (RMA) for goods shipped back. Call our customer service department at 1-800-884-6480 for RMA instructions. Please note: disposable components such as electrode pads and batteries that have been used / opened cannot be returned for refund.

FREE Premium AED+CPR Responder Kit With Every AED Purchase

Our exclusive Premium AED+CPR Kit Contains:

• 1 Zippered Red Carry Pouch
• 1 Clear Mouth-To-Mouth Barrier
• 1 Pair Of Nitrile Gloves
• 1 Antiseptic Wipes
• 2 Absorbent Non Woven Sponge
• 1 Preparation / Shaving Razor
• 1 Pair Clothing Shears

All items are FDA Approved (510K) Medical Grade

FREE Shipping

Orders over $50.00 ship free. All orders ship within 24-48 hours, when in stock, (orders placed by 3:00PM EST) excluding weekends and national holidays. Normal delivery time is 2 to 5 business days. Expedited shipping is available upon request, additional charges will apply. Please call to place your order by phone if you require these extra services. Our toll free number is 1-800-884-6480.

Sales Tax

In the state of Florida, Automated External Defibrillators are EXEMPT from sales tax. (FL SALES TAX EXEMPT 12A-1.021) All orders shipped outside Florida are Not charged sales tax.

Accepted Payments

We gladly accept all major credit cards. We also accept P.O.’s (Purchase Orders) with net 30 days on approved credit. Prepayments in the forms of checks and money orders are also accepted. Please Note: eCheck orders can take up to 10 days to process and ship.